FAQ Category

FAQ

  • Q Payment method

    A

    For your complete choices?with the ordering payment, we provide you the following payment methods:

    - Online Payment:

    We are using Paypal Website Payments Pro online processing system which accepts all the major credit cards worldwide. We do not store any of your financial information in our system. All credit card details are processed by Paypal in a world top secure environment with SSL encryption mechanisms to protect your online transmission. You can also make the online payment by your Paypal email account without credit cards.

    ---Our Paypal account is bauway@gmail.com.

     

    - Offline Payment:

    TT account:

    • Beneficiary:  Dorteam International Limited.
    • Beneficiary address: UNIT 04,7/F,BRIGHT WAY TOWER,NO.33 MONG KOK ROAD, KOWLOON, HK
    • ADVISING BANK: HSBC Hong Kong
    • Bank address:  HSBC Main Building No. 1 Queen's Road Central Hong Kong SAR
    • TT Account.: (USD) 640-105-300-838
    • Swift No.: HSBCHKHHHKH

    The Western Union account is:

    ---First Name: Xuewu,Second name:zhou

    ---Contact:86-755-29089555

    ---Add:Block B5,Haosan Linpokeng 1# Industry Park,Nanpu RD,Shajing Town,Baoan Dist,Shenzhen,China

    In addition to our online ordering processing system, you can also sent your ordering payment with the following offline payment methods:

    - Your transferred currency must be sent to the above related bank account, otherwise we can not get your payment so that your transfer should be returned back and you have to resent to the correct account.

    - Please include our order number as the reference number on the wire transfer.

    - The wire fees are not included in the invoice amount. Bauway is not responsible for this amount. Please be sure to pay the wire fee amount at the time of the wire transfer.

    - It takes about 4-5 days to get the payment in our bank account normally.

    - To accelerate your shipment, please email us your swift copy after your payment in order to ship to you on time.

    - By Western Union:

    You can send the payment online by Western Union from the following countries: Austria, Austrilia, Canada, Germany, France, United Kingdom, Ireland, Netherlands, Norway, New Zealand, Sweden, United States.

    Note:

    - Please e-mail us the Sender's Name, Total Amount&Currency, Money Control Transfer Number and address, with the detail ordering information for your payment so that we can track and get the payment on time, and ship to you on time too.The email isadmin@bauway.com


  • Q How about shipping

    A

    We strive for full customer satisfaction! We will work to make things right. We make gurantee to ship you on time. We will ship to you normally just within 1-2 business days. If we can not ship to you within one week, we will give you half of the shipping cost for FREE. If we can not ship to you within two weeks, we will give you the complete shipping cost for FREE..

    Express Shipping:

    We are using EMS International Express Shipping Services for door-to-door international delivery service. You can look up the shipping rate at www.ems.com.cn, our shipping cost will be much lower than their regular prices. After receiving your payment, we will ship the order to you within 1-5 business days depending on the stock and the daily ordering conditions. Please contact us AFTER 5 business days if you still do not have any shipping information. We may not reply to your inquiry regarding the shipment if you ask the shipping information within 1-5 business days, as there may be many orders waiting on line.

    We will inform you your shipment tracking number, and you can look up the delivery status with the tracking number at www.ems.com.cn. It will take only 4-5 days to deliver to you for your order worldwide normally.

    For EMS, you can not track the package during the midway transportation, you can only track the departure and the arriving information for your package. If you can find your tracking information for your package departure, the package should be delivered to you shortly, please be patient.

    The following table shows our International Express Shipping prices for your package. We suggest you can order as much as you can within the parcel weight range at one time to save your shipping cost. Please check on the shipping cost as well as the weight when you are ordering. For the additional items you are ordering, you may get free shipping without charging any further the shipping cost. We offer also much bigger discount on the wholesale bulk quantity ordering for the total weight more than 20kg.

    International Express Shipping Cost (US$):the price will be adjusted as the EMS guide.

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   0755-29089555 / 15112481001
  0755-33115078
   tmall@bauway.com
   B5, the first industrial zone, sanlin pokeng, nanpu road, sha jing town, baoan district, shenzhen

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