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You are here: Home » Customer Service » Guarantee of Customer

Our Golden Guarantee of Customer Satisfaction

At BAUWAY, we strive for full customer satisfaction! We will work to make things right. It is that simple!

The quality of E-Cigar has passed rigorous quality control from our manufacturing. However, we understand perfectly that, as a new, revolutionary product, E-Cigar is not perfect. There may be some problem, particularly for the electronic parts. However we have the confidence in the quality of our product and we will do our best to serve you by providing you the following Guarantee:

- 30 Days Replacement*: If in case there is any defect for the electronic parts of the products within 30 days of your purchase after the normal use, we will replace the E-Cigar electronic parts for you or fix the problem for you for FREE, including the shipping cost of the replaced part for FREE. It is better that we send you the replaced part FREE when you order again. Please specify your replaced part in the ordering note when you order so that we can make sure to ship the replaced part with your order together.

With the best prices and the best service of the world, we want our customers to be satisfied with every purchase of our products.

* The Free Replacement Part will be shipped with China Post Parcel shipping method, or we will ship the Replacement Part with the another shipping method selected by your order for FREE.

* This guarantee is only for the electronic parts of E-Cigar products, is not for the other consumed parts, such as the Batteries, Cartridges, E-Liquid etc.


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   0755-33115708 
  agent@bauway.com
   B5, the first industrial zone, sanlin pokeng, nanpu road, sha jing town, baoan district, shenzhen

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